Privacy Policy

County Computer Consultants Customer Privacy Notice

Introduction

County Computer Consultants Ltd is committed to protecting your privacy. This page sets out our privacy policy for the Champdogs Website and explains how your personal information will be used.

By accessing and continuing to use the website, you accept the terms of this privacy policy. Please note that we may update and amend the privacy policy from time to time and any changes will be posted here. This Privacy Policy was last updated on 28/02/2025.

If you have any queries relating to the privacy policy please contact admin@champdogs.co.uk.

Contact details

Post : County Computer Consultants Ltd, Green Bottom Farm, Newsholme, Oakworth, Keighley, West Yorkshire, BD22 0QP

Email : admin@champdogs.co.uk

What information we collect, use, and why

We collect or use the following information to provide advertising services :

• Names and contact details
• Addresses
• Purchase or account history
• Account information
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings

We collect or use the following information for the operation of customer accounts :

• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details
• Records of decisions
• Information relating to compliments or complaints
• Marketing preferences

We collect or use the following personal information for dealing with queries, complaints or claims :

• Names and contact details
• Address
• Account information
• Purchase or service history
• Customer or client accounts and records
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal information.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing - You have the right to object to the processing of your personal data.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Information is collected in order to provide advertising services

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • To ensure the terms and conditions of membership are met

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • To ensure best customer service

Where we get personal information from

• Directly from you
• Publicly available sources

Tracking

This website also collects and uses information in aggregate form to track the total number of visitors to our site, the number of visitors to each page of our site, and other such technical information. This is technical information that does not by itself identify a specific individual. No personally identifiable information is available in this process and is referred to as "non-personally identifiable information". We use this data to better target our marketing efforts.

Our website uses a technology called "cookies". A cookie is a token that a server gives to your browser when you access a website. We use a cookie to store the login status of members. The cookie does not hold any personally identifiable information.

Message Filtering

Messages sent through the messaging system are passed through our automatic message filters before being forwarded to the recipient. Conspicuous messages may be flagged for manual review for the purposes of fraud detection and to ensure adherence to our terms and conditions.

How long we keep information

Your information will be held for three years beyond the duration of your Champdogs' membership. In addition information which relates to breaches of our terms and conditions will be held for a further five years.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO. The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint